Shipping policy

International Shipping

International shipments may occasionally experience customs inspections or additional processing procedures during transit.

Orders with Shipping Protection are eligible for additional support and replacement coverage if delivery cannot be successfully completed.


Order Processing

All orders are processed within 2-3 business days after payment confirmation.

Orders are shipped directly from our international warehouse network. Before shipment, each order undergoes inventory confirmation, quality inspection, secure packaging, and export preparation to ensure safe international delivery.

International Shipping Timeline

Estimated shipping timeline for international orders:

• Order Processing: 3-5 business days
• Export Handling & Flight Scheduling: 2-5 business days
• International Air Transit: 10-15 business days
• Import Processing & Customs Clearance: 2-5 business days
• Local Delivery: 3-7 business days

Estimated total delivery time:

20-37 business days

Please note that delivery times are estimates only and may vary depending on customs processing, airline scheduling, weather conditions, public holidays, or other circumstances beyond our control.

Customs & Import Processing

International shipments may be subject to customs review and import processing procedures in the destination country.

Customs processing times may vary and are controlled by local authorities. Customers are responsible for understanding and complying with local import regulations before placing an order.

While we work closely with our logistics partners to ensure successful delivery, we are not responsible for delays or delivery issues caused by customs processing, import restrictions, or other regulatory procedures outside our control.

For additional security, customers may choose Shipping Protection at checkout for eligible orders.

Customer Support

If you have any questions regarding shipping, delivery, or tracking information, please contact our customer support team. We will respond within 1–2 business days.

Email: support@Pullpup.com